Kugenda ufite ikarita yicyatsi yarangiye burigihe nigitekerezo kibi, kandi Sheila Bergara yize ibi inzira igoye.
Mbere, Bergara n'umugabo we gahunda yo kuruhuka muri tropique yarangiye gitunguranye kuri konti ya United Airlines. Ngaho, uhagarariye indege yamenyesheje Bergara ko adashobora kwinjira muri Mexico avuye muri Amerika ku ikarita y'icyatsi yarangiye. Kubera iyo mpamvu, United Airlines yanze ko abashakanye binjira mu ndege yerekeza i Cancun.
Umugabo wa Sheila, Paul, yavuze ko indege yakoze amakosa yo kwanga abashakanye kwinjira kandi yangiza gahunda zabo z'ikiruhuko. Yashimangiye ko kuvugurura ikarita y’icyatsi y’umugore we bizamwemerera kujya mu mahanga. Ariko United ntiyabyemeye maze ibona ko ikibazo cyarangiye.
Paul yifuza ko United yakongera gufungura ikirego cye kandi akemera ko yakoze amakosa yamutwaye amadorari 3000 yo gukosora.
Yizera ko kuba abashakanye berekeje muri Mexico bukeye bwaho kuri Spirit Airlines byerekana ikibazo cye. Ariko se?
Mu mpeshyi ishize, Paul n'umugore we bemeye ubutumire mu bukwe bwa Nyakanga muri Mexico. Icyakora, Sheila, utuye muri Leta zunze ubumwe za Amerika, yagize ikibazo: ikarita ye y'icyatsi yari imaze kurangira.
N'ubwo yasabye uruhushya rushya rwo gutura ku gihe, inzira yo kwemererwa yatwaye amezi 12-18. Yari azi ko ikarita nshya yicyatsi idashoboka ko igera mugihe cyurugendo.
Umugenzi w'inararibonye Paul yakoze ubushakashatsi buke asoma igitabo kiyobora kurubuga rwa konsuline ya Mexico. Ashingiye kuri aya makuru, yemeje ko ikarita y’icyatsi ya Sheila yarangiye bitazamubuza kujya i Cancun.
“Mu gihe twari dutegereje ikarita nshya y'umugore wanjye, yabonye urupapuro rwa I-797. Iyi nyandiko yongereye ikarita y'icyatsi kibisi indi myaka ibiri, ”Paul yansobanuriye. Ati: "Ntabwo rero twari twiteze ko hari ikibazo na Mexico."
Kubera ko bari bizeye ko ibintu byose byari bikurikiranye, abo bashakanye bakoresheje Expedia kugira ngo bandike indege idahagarara kuva Chicago yerekeza i Cancun kandi bategerezanyije amatsiko urugendo muri Mexico. Ntibagifata amakarita yicyatsi yarangiye.
Kugeza kumunsi biteguye kujya murugendo rwo mu turere dushyuha. Kuva icyo gihe, gutembera mumahanga ufite ikarita yicyatsi yarangiye biragaragara ko atari igitekerezo cyiza.
Abashakanye bateganya kunywa ibinyomoro ku mucanga wa Karayibe mbere ya saa sita, bagera ku kibuga cy'indege kare mu gitondo. Kujya kuri konte ya United Airlines, batanze ibyangombwa byose bategereza bihanganye bategereza inzira. Ntabwo bategereje ikibazo icyo ari cyo cyose, baraganiriye mugihe umukozi uhuriweho yanditse kuri clavier.
Igihe indege yinjira itatanzwe nyuma yigihe runaka, abashakanye batangiye kwibaza impamvu yatinze.
Umukozi wa surly yarebye hejuru ya ecran ya mudasobwa kugirango atange inkuru mbi: Sheila ntashobora kujya muri Mexico ku ikarita y'icyatsi yarangiye. Passeport ye yemewe yo muri Filipine nayo imubuza kunyura mubikorwa byabinjira muri Cancun. Abakozi ba United Airlines bababwiye ko akeneye viza yo muri Mexico kugira ngo yinjire.
Pawulo yagerageje gutekereza hamwe nuhagarariye, asobanura ko Ifishi ya I-797 igumana imbaraga zikarita yicyatsi.
“Yambwiye ngo oya. Hanyuma umukozi yatweretse inyandiko y'imbere ivuga ko United yaciwe amande kubera kujyana abafite I-797 muri Mexico, ”Paul arambwira. Ati: “Yatubwiye ko iyi atari politiki y'indege, ahubwo ko ari politiki ya guverinoma ya Mexico.”
Pawulo yavuze ko yari azi neza ko umukozi yibeshye, ariko amenya ko nta mpamvu yo guterana amagambo. Iyo rep ivuga ko Paul na Sheila bahagaritse ingendo zabo kugirango babone inguzanyo ya United yindege zizaza, arabyemera.
Paul yarambwiye ati: "Ndatekereza ko nzabikora nyuma na United." Ati: “Mbere na mbere, nkeneye kumenya uko twatugeza muri Mexico mu bukwe.”
Bidatinze, Paul yamenyeshejwe ko United Airlines yahagaritse kwandikisha kandi ibaha inguzanyo y'amadorari 1,147 y'indege y'indege yari yabuze i Cancun. Ariko abashakanye banditse urugendo hamwe na Expedia, yateguye urugendo nkamatike abiri yumuhanda umwe ntaho ahuriye. Kubwibyo, Amatike yo kugaruka imbere ntasubizwa. Isosiyete y'indege yishyuye abashakanye amafaranga 458 yo guhagarika kandi itanga amadorari 1,146 nk'inguzanyo y'indege zizaza. Expedia kandi yishyuye abashakanye amafaranga 99 yo gusiba.
Paul yahise yerekeza ibitekerezo bya Spirit Airlines, yizera ko bitazateza ibibazo nkubumwe.
“Nabitse indege ya Roho ku munsi ukurikira kugira ngo tutazabura urugendo rwose. Amatike yo ku munota wa nyuma yatwaye amadorari arenga 2000 ”, Paul. Ati: "Nuburyo buhenze bwo gukosora amakosa ya United, ariko nta kundi nabigenza."
Bukeye, abashakanye begereye konti ya Spirit Airlines bafite ibyangombwa nkumunsi wabanjirije. Paul yizeye ko Sheila afite ibyo asabwa kugirango urugendo rwiza muri Mexico.
Iki gihe kiratandukanye rwose. Bahaye ibyangombwa abakozi ba Spirit Airlines, maze abashakanye bahabwa pasiporo zabo bidatinze.
Nyuma y'amasaha make, abashinzwe abinjira n'abasohoka muri Megizike bashyizeho kashe ya pasiporo ya Sheila, maze bidatinze abo bashakanye bishimira kokteil ku nyanja. Igihe amaherezo Bergarasi yageze muri Mexico, urugendo rwabo ntirwabaye rwiza kandi rushimishije (nkuko Pawulo yabivuze, byari bifite ishingiro).
Igihe abashakanye bagarukaga mu biruhuko, Pawulo yariyemeje kumenya neza ko fiasco nk'iyi itigeze iba ku bandi bafite ikarita y'icyatsi.
After submitting his complaint to United Airlines and not receiving confirmation that she made a mistake, Paul sent his story to tip@thepointsguy.com and asked for help. In no time, his disturbing story arrived in my inbox.
Igihe nasomaga inkuru ya Pawulo kubyabaye kubashakanye, numvise biteye ubwoba kubyo banyuzemo.
Ariko, ndakeka kandi ko United ntacyo yakoze yanga kwemerera Sheila kujya muri Mexico afite ikarita yicyatsi yarangiye.
Mu myaka yashize, nakemuye ibibazo ibihumbi by'abaguzi. Umubare munini wizo manza zirimo abagenzi bitiranya inzira zo gutambuka no kwinjira mu mahanga. Ibi ntabwo byigeze biba ukuri mugihe cyicyorezo. Mubyukuri, ibiruhuko byabagenzi mpuzamahanga bafite ubunararibonye kandi babimenyereye byaranzwe n’imivurungano, ihinduka ryihuse ry’ingendo zatewe na coronavirus.
Icyakora, icyorezo ntabwo aricyo gitera ikibazo cya Paul na Sheila. Kunanirwa kw'ikiruhuko byatewe no kutumva neza amategeko agenga ingendo ku baturage bahoraho muri Amerika.
Nasuzumye amakuru agezweho yatanzwe na konsuline ya Mexico kandi nsuzuma kabiri ibyo nizera ko aribyo.
Amakuru mabi kuri Paul: Mexico ntabwo yemera Ifishi I-797 nkinyandiko yemewe yingendo. Sheila yagendanaga n'ikarita y'icyatsi itemewe na pasiporo yo muri Filipine nta visa.
United Airlines yakoze ikintu cyiza yanga ko yinjira mu ndege yerekeza muri Mexico.
Abafite amakarita y'icyatsi ntibagomba kwishingikiriza ku nyandiko I-797 kugira ngo bagaragaze ko Amerika ituye mu mahanga. Iyi fomu ikoreshwa n'abashinzwe abinjira n'abasohoka muri Amerika kandi ituma abafite ikarita y'icyatsi basubira mu rugo. Ariko nta yindi guverinoma isabwa kwemerera iyongerwa rya I-797 nk'ikimenyetso cyo gutura muri Amerika - birashoboka cyane ko batazabikora.
Mubyukuri, konsuline ya Mexico yavuze neza ko kurupapuro rwa I-797 rufite ikarita yicyatsi yarangiye, birabujijwe kwinjira mu gihugu, kandi pasiporo n’ikarita y’icyatsi y’umuturage uhoraho bigomba kuba bidateganijwe:
Nabwiye aya makuru Paul, mbereka ko niba United Airlines yemereye Sheila kwinjira mu ndege akangirwa kwinjira, bashobora guhanishwa ihazabu. Yagenzuye ibyatangajwe na konsuline, ariko anyibutsa ko nta Air Airlines yigeze ibona ikibazo ku mpapuro za Sheila cyangwa n'abashinzwe abinjira n'abasohoka muri Cancun.
Abashinzwe abinjira n'abasohoka bafite ibyo bahindura mu guhitamo niba bemerera abashyitsi kwinjira mu gihugu. Sheila yashoboraga guhakana byoroshye, agafungwa, agasubira muri Amerika mu ndege itaha. (Namenyesheje ibibazo byinshi byabagenzi bafite ibyangombwa byingendo bidahagije bafunzwe hanyuma bahita basubira aho bagiye. Byari ibintu bibabaje cyane.)
Bidatinze, nabonye igisubizo cya nyuma Pawulo yashakaga, kandi yashakaga kubisangiza abandi kugirango batazarangirira mu bihe bimwe.
Ambasade ya Cancun yemeza: “Muri rusange, Abanyamerika berekeza mu gihugu cya Mexico bagomba kuba bafite pasiporo yemewe (igihugu bakomokamo) n'ikarita y'icyatsi ya LPR ifite viza yo muri Amerika.”
Sheila yashoboraga gusaba viza yo muri Mexico, ubusanzwe bifata iminsi 10 kugeza 14 kugirango yemererwe, kandi birashoboka ko yahageze nta kibazo. Ariko ikarita yicyatsi I-797 yarangiye ntabwo ari itegeko kuri United Airlines.
Kubwamahoro ye bwite, ndasaba ko Pawulo yakoresha pasiporo yumuntu ku giti cye, viza, na cheque yubuvuzi ya IATA akareba icyo ivuga kuri Sheila kuba ashobora kujya muri Mexico adafite visa.
Imiterere yumwuga yiki gikoresho (Timatic) ikoreshwa nindege nyinshi mugihe cyo kugenzura kugirango abagenzi babo bafite ibyangombwa bakeneye kugirango binjire mu ndege. Nyamara, abagenzi barashobora kandi bagomba gukoresha verisiyo yubuntu mbere yuko berekeza ku kibuga cyindege kugirango barebe ko batabura ibyangombwa byingendo.
Igihe Pawulo yongeraga amakuru yose ya Sheila, Timatic yakiriye igisubizo cyafashije abashakanye amezi make mbere kandi kibakiza hafi $ 3.000: Sheila yari akeneye visa yo kujya muri Mexico.
Ku bw'amahirwe ye, ushinzwe abinjira n'abasohoka muri Cancun amwemerera kwinjira nta kibazo. Nkuko nabyize mubibazo byinshi nigeze kuvuga, kwangirwa kwinjira mu ndege ugana iyo ujya birambabaza. Nubwo bimeze bityo ariko, ni bibi cyane gufungwa ijoro ryose hanyuma ukajyanwa mu gihugu cyawe nta ndishyi kandi nta kiruhuko.
Mu gusoza, Pawulo yishimiye ubutumwa busobanutse abashakanye bakiriye ko Sheila ashobora kuzabona ikarita y'icyatsi yarangiye mu minsi ya vuba. Kimwe na gahunda zose za leta mugihe cyicyorezo, abasaba gutegereza kuvugurura inyandiko zabo bagomba guhura nubukererwe.
Ariko ubu biragaragara ko abashakanye nibaramuka bahisemo kongera kujya mu mahanga mugihe bategereje, Sheila rwose ntazashingira ku Ifishi ya I-797 nk'inyandiko y'urugendo.
Kugira ikarita yicyatsi yarangiye burigihe bigora kuyobora isi. Abagenzi bagerageza gufata indege mpuzamahanga bafite ikarita yicyatsi yarangiye barashobora guhura nibibazo mugihe cyo kugenda no kuhagera.
Ikarita yicyatsi yemewe nimwe itararangiye. Abafite ikarita yicyatsi irangiye ntibahita batakaza aho baba, ariko kugerageza gutembera mumahanga mugihe muri leta ni bibi cyane.
Ikarita ya Green Card yarangiye ntabwo ari inyandiko yemewe yo kwinjira mubihugu byinshi byamahanga, ahubwo ni no kongera kwinjira muri Amerika. Abafite ikarita yicyatsi bagomba kuzirikana ibi kuko amakarita yabo ari hafi kurangira.
Niba ikarita ya nyir'ikarita irangiye igihe bari mu mahanga, barashobora kugira ikibazo cyo kwinjira mu ndege, kwinjira cyangwa kuva mu gihugu. Nibyiza gusaba kongererwa mbere yitariki yo kurangiriraho. Abaturage bahoraho barashobora gutangira gahunda yo kuvugurura amezi atandatu mbere yitariki yo kurangiriraho. (Icyitonderwa: Abenegihugu bahoraho bafite iminsi 90 mbere yuko ikarita yabo yicyatsi irangira kugirango batangire inzira.)
Igihe cyo kohereza: Mutarama-09-2023
